Jashpreet Dhesy: Registered Nurse and Leader

Hello.  I have been an RN for 25 years.  My passion is empowering those I lead through collaboration and creating spaces that promote psychological safety.

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About Me

I’m a dedicated transformational leader with 25 years of experience in the hospital sector. Experienced in change management, risk mitigation and quality improvement. Committed to high standards of care with a strong work ethic grounded in values and integrity in a fast-paced environment in which diversity is embraced.

Work Experience

Manager, Patient Relations
2026-Present

Provide strategic leadership in resolving patient and family concerns through fair, timely and compassionate processes while promoting a culture of accountability and patient-centered care.

Leadership
Manager, Emergency Department
2024-2026

Lead high volume, high acuity emergency services through operational, clinical and people focused leadership, ensuring safe, timely and high-quality patient care.  Drive workforce optimization , process improvement, and interdisciplinary collaboration to improve patient flow, staff engagement and system performance. 

Leadership
Clinical Operations Manager
2019-2024

Provide strategic and operational leadership to optimize clinical services, staffing across programs ensuring safe, efficient, high quality care.  Lead system improvement initiatives, support interdisciplinary teams and drive performance through data informed decision making, change management and risk mitigation.

Leadership
Patient Care Coordinator
2007-2019

Coordinate patient flow, staffing and clinical resources in real time to support high quality care.  Collaborate with multidisciplinary teams to promote patient engagement and placement while decreasing operational load on the emergency department.

Access & Flow

Education

Master of Health Studies- Athabasca University (In progress)

Bachelor of Nursing- Athabasca University (2021)

Emergency Triage Certificate- Centennial College of Applied Arts and Technology (2003)

Emergency Nursing Certificate- George Brown College (2002)

Registered Nursing Diploma- Humber College, Toronto (2001)

Video Presentations

Blogs

Diabetes In Canada and SDoH

Diabetes in Canada and Social Determinants Diabetes continues to be one of the world’s fastest growing and most costly chronic illnesses, despite ongoing advancements in medical treatments, research...

Why do the Marginalized wait longer in our ED’s??

Why do the marginalized wait longer in our ED’s? Emergency department (ED) wait times often get treated like a scorecard for the healthcare system. If the numbers are high, we assume we are failing;...

Joint Post- SDoH and ED’s

By: Jashpreet Dhesy & Natalie Houseman Emergency department (ED) wait times often get treated like a scorecard for thehealthcare system.  If the numbers are high, we assume we are failing, if they...

SDoH and Ed Utilization/Wait times

Emergency department (ED) wait times often get treated like a scorecard for the healthcare system.  If the numbers are high, we assume we are failing, if they fall, we celebrate meeting...

Social Determinants of Health (SDoH)

Week 6- Determinants of Health When considering health in its broadest sense, it becomes clear that we cannot focus solely on medical care or personal life choices. Instead, we must look at the social...

What is health?

What is Health? When we think of the concept of health, many of us instinctively return to traditional definitions.   The most widely cited definition comes from the World Health Organization’s...

Professionalism in Nursing

Professionalism Reflections from professionalism/social media audit: Social media has created a world where access and the ability to venture into unforeseen territory are at one’s fingertips. ...